IMPORTANT! IF YOU USED THE FREE SHIPPING METHOD WHEN YOU ORDERED: The actual cost of shipping will be deducted from the refund/credit/exchange amount for items that are returned, cancelled or exchanged.
Our goal at Red Mist Racing, LLC (RMR) is to make sure that the customer is completely satisfied with the part(s) that they ordered. All orders placed on redmistracing.com or over the phone with our sales and customer service associates are subject to the following policies.
WHAT TO DO FIRST: Email or call RMR with any concerns or questions to see if we can help you in your specific situation without having to return, cancel or exchange item(s). Read all the policies below and contact us to start the RMA process. Please reference your invoice # in the subject line.
RETURNS: Within 30 calendar days of the date of receipt of your item(s), we offer returns for a full refund for RMR product unused in new condition, uninstalled. From 30 days to 60 days we will accept returns for a full refund in STORE CREDIT – No exceptions. The date of receipt is the delivered date provided by the shipping company your package was delivered by. Limitations listed below and all RMA requirements above. Customer is responsible for all shipping charges for all returns. Please wait for RMA Authorization before sending anything back to RMR. (See above under WHAT TO DO FIRST and RMA REQUEST REQUIRED see below …)
EXCHANGES: Within 60 calendar days of the date of receipt of your item(s), we offer exchanges for products suffering from a defect. The date of receipt is the delivered date provided by the shipping company your package was delivered by. ALL exchanged items are subject to limitations listed below and all RMA requirements listed above. Customer is responsible for all shipping charges for all exchanges. Please contact a Sales and Customer Service Associate before sending anything back to RMR. (See above under WHAT TO DO FIRST and RMA REQUEST REQUIRED see below …)
CANCELLATIONS: Once an order is placed, a cancellation is not possible. Every item RMR manufactures is considered custom and therefore cannot be cancelled. Third part items, products not manufactured by RMR, are subject to that company’s return policy. No exceptions.
SOFTWARE: Any software returns will be accompanied by a $55 labor fee to reverse the flash or $110 labor fee to reverse a solder on chip and must be done within 30 days NO EXCEPTIONS. The full value of the software will be credited minus applicable labor fees.
REFUSED SHIPMENTS OR RETURNED SHIPMENTS: Any refused shipments sent back to RMR does not constitute the right to a refund, exchange or credit. Any returned shipments due to ANY addressing issues caused by addresses provided by the customer will result in any additional shipping fees being the responsibility of the customer. It is the responsibility of the customer to make all arrangements with Red Mist Racing, LLC (RMR) for refused shipments as per our policies in this section. Customer will be charged freight expenses associated with the refused shipment.
REFUNDS FOR ORDERS PAID VIA WIRE TRANSFER: We will send your refund in the form of a paypal payment to the email address used in the order. We have found this is the quickest and cheapest method for both parties.
NOTE FOR ALL RETURNS: No refunds, or exchanges on ANY electronic components (sensors, injectors, ECUs, etc.). No cancellations, refunds, or exchanges on special order items or custom order item(s) or group-buy orders are accepted. All item(s) shipped back to RMR by the customer need to be insured (in case of loss or damage) and we recommend the customer to get a tracking number to track the shipment. Red Mist Racing, LLC is not responsible or liable for ANY damage caused to parts being returned while in transit due to the following but not limited to: Poor packaging, damage not covered for any reason by shipping company, damage caused during packaging process. It is the customer’s responsibility that any item(s) returned to RMR must be in new resalable condition with no damage. Any insurance claims due to damage caused in transit is the responsibility of the customer and no RMA will be processed until parts are received in new resalable condition or Red Mist Racing, LLC is paid out by an insurance claim filed by the customer.
RMA PROCESS MUST BE FOLLOWED FOR ALL RETURNS, CANCELLATIONS AND EXCHANGES:
RMR’s RMA process is as follows:
If you have an order or item(s) that is eligible for return as per Red Mist Racing, LLC’s conditions of use, you will need to create an RMA by contacting us via email in writing to email@example.com for written approval. DO NOT SHIP UNTIL RMA IS APPROVED AND ARE GIVEN WRITTEN NOTICE OF APPROVAL.
Once your RMA has been approved you will be notified by email. The email will contain an RMA Packing Slip that will need to be printed out and included inside of the return package in order for your return to be inspected and processed.
NOTE: You will have 37 days from the point of purchase to create your RMA. We allow 7 days for shipping time to give you 30 days from the date of receipt. If your shipment took longer than 7 days to receive thus reducing your 30 day period, please contact us to setup your RMA. If it has been between 30-60 days and you are returning for store credit (no exceptions) please contact us to setup your RMA.
Your Order number must be visible on the outside of the package to allow for proper processing. Failure to follow the procedure above may result in a loss of product or delay your refund. ANY return sent to RMR without an RMA Packing Slip will not be processed. All authorized return merchandise must be a new, unused, and in its original as received packaging, and must also include all hardware and documentation. .
See Refundable Core Charges, Rentals and Core Returns section for information regarding condition and time requirements for these items.
All cores must be shipped back to Red Mist Racing, LLC within 10 days of receiving the new part. Once the core(s) is returned it will be inspected for condition and if in good, working order, the deposit will be refunded in full minus a 1.5% transaction fee. Cores must be packed well and a refund will not be processed if the core arrives damaged due to inadequate packing. It will be the senders responsibility to file a claim with the shipping company and all liabilities will fall on the sender. If the shipping company chooses to not reimburse the shipper for the damaged cores, RMR will not issue a refund of the core deposit. All cores, including the OEM Audi RS5 headers and catalysts are subject to a thorough inspection and must be intact.
All other cores and rentals are subject to inspection for damage as well. The details of those inspections are unique to the given part and most of the time set forth by the NON RMR core supplier (example a Bosch remanufactured alternator). Most cores we receive are acceptable and generally only physical damage during the uninstall or shipping back would prohibit a core refund. Each case is unique and when an issue does arise we do our best for our customer and only decline a core refund in extreme cases. For Example when we do NOT receive our core credit back from a NON RMR supplier (example Bosch) or the condition of the core is so bad it is 100% unusable we cannot offer a core return credit of any kind.
Some products offer free GROUND Shipping in the Continental United States. Offer applies to shipments within the continental United States only, and excludes certain brands and items. The actual ground shipping method is determined by our shipping department at the time of shipment, if you desire a specific shipping method please contact us directly at firstname.lastname@example.org so we can accommodate your needs.
Exclusions: Free shipping is at the sole discretion of redmistracing.com and Red Mist Racing, LLC.
Returns: The actual cost of shipping will be deducted from the refund/credit amount for items that are returned.
The risk of loss and title for all merchandise ordered on redmistracing.com or through a Red Mist Racing, LLC (RMR) sales and customer service associate passes to the customer when the merchandise is given to the shipping carrier (the day it ships). It is up to the customer to verify the contents of their order within 5 days of receipt of the package.
If you receive an item that is damaged, notify RMR immediately. Do not discard any of the box, packing material, or broken items. We will do everything we can to work with the Shipping Company on your behalf to rectify the situation. Once RMR is made aware of a damaged part(s), we must submit a claim with the shipping company and wait for them to make a decision regarding the damage claim. The shipping company may require pictures of the damaged items and the packing materials and may – at their discretion – send out a representative to your delivery address to inspect the damaged items and packing materials. Again, please DO NOT discard any of the box, packing material, or damaged items. If you discard any packaging or the box prior to your claim be paid, you run the risk of having to pay for replacement product(s) out of your own pocket. Without all the original packing material some carriers will automatically deny your claim on the grounds of insufficient packing material used. Therefore you will assume all responsibility for replacing the damaged parts.
The entire claim process can take up to several weeks to complete (check with your selected shipping company for the exact time frame). We are unable to send our replacement items until the claim is approved or a payment is made for replacement parts. We will issue a refund to your account promptly upon receiving reimbursement from the shipper.
NOTE: If you placed your order with a RMR outside vendor, they will need to complete the damage claim process for the parts they ordered on your behalf.
NOTE for Deliveries to Canada: RMR does not ship to Canada via FedEx Ground or UPS Ground due to excessive brokerage fees charged by these shipping companies on top of standard duties imposed by the Canadian government. This ultimately makes Ground shipping cost more than air methods. To protect our customers we have turned these shipping options off in our store. It is best that you select ANY of the air methods from FedEx, UPS, DHL or USPS but please contact us first for out of country shipments.
NOTE for USPS: RMR does not ship via USPS on orders over $300 due to flaws in the USPS shipping insurance program. This is for the protection of the customer and RMR as well. Tracking information for USPS is sometimes unreliable and may not work at all until the package arrives. Furthermore, USPS will not consider a package shipped to a domestic or international address lost for at least 30 days. For this reason RMR will not respond to any inquiries about an order shipped via USPS that has not arrived or hasn’t shown up in tracking sent via USPS for the first 30 days after we ship. For shipments sent to APO addresses, USPS will not consider a package lost for 90 days. Please keep this in mind before selecting this shipping method. For international orders sent via USPS, be aware that once USPS hands the package over to your country’s postal service we are no longer able to access the shipment. At this point it is up to the customer to work with their local postal service to locate the package. If a package becomes lost at this point, it can take up to 6 months to get our money back from USPS to issue a refund.
It is the intention of Red Mist Racing, LLC (RMR) to sell only quality products. We offer a 12 month warranty against defects in workmanship or materials on products manufactured by RMR, not extending to normal wear and tear, installation errors or misuse. Third party products we sell either through phone, redmistracing.com, by email or other electronic means of communication will be warrantied by the original manufacturer. We will offer our services in helping to obtain that warranty claim as best we can and help facilitate when necessary. Products not manufactured by us shall have a warranty based on what the manufacturer of that specific product offers. You must provide us with a copy of your invoice as proof of purchase along with proof of the defect. This may include, but is not limited to: a detailed description of symptoms, pictures of the installed item(s), and/or videos of the defect.
RMR is not responsible for shipping costs associated with warranty claims. The customer is responsible for covering shipping costs to and from RMR, even in the event that the part is warrantied or deemed defective by RMR and replaced.
RMR will only replace or repair warranty items, no refunds will be given. RMR will inspect and/or test all products prior to a warranty claim adjustment. The testing and inspection process can take up to 3 weeks to perform. Simply returning the product to RMR does not guarantee a warranty claim. You must obtain a Return Merchandise Authorization (RMA) number in writing from Red Mist Racing, LLC prior to any return. All products we offer are warrantied to be free from defects prior to installation. Any modification, installation error or improper use of our products voids this warranty. This warranty does not cover installation, removal, or re-installation of warrantied or replacement products. Red Mist Racing, LLC shall be the final arbitrator in interpreting the extent and remedy of warranty. Warranties provided by RMR are non-transferrable and available to the original purchaser only. In certain cases, we can provide solutions for parts bought used or “second-hand”. Please contact us so we provide you with a reasonable and fair solution.
By Purchasing any Off-Road use ONLY products from Red Mist Racing, LLC or any of our other product offerings. I acknowledge and understand the following disclosure. (This notice is located at the bottom of the page description of affected products on our website.)
Vehicle Code § 27156:
(b) No person shall operate or leave standing upon a highway a motor vehicle that is required to be equipped with a motor vehicle pollution control device under Part 5 (commencing with Section 43000) of Division 26 of the Health and Safety Code or any other certified motor vehicle pollution control device required by any other state law or any rule or regulation adopted pursuant to that law, or required to be equipped with a motor vehicle pollution control device pursuant to the National Emission Standards Act (42 U.S.C. Secs. 7521 to 7550, inclusive) and the standards and regulations adopted pursuant to that federal act, unless the motor vehicle is equipped with the required motor vehicle pollution control device that is correctly installed and in operating condition. No person shall disconnect, modify, or alter any such required device.
(c) No person shall install, sell, offer for sale, or advertise any device, apparatus, or mechanism intended for use with, or as a part of, a required motor vehicle pollution control device or system that alters or modifies the original design or performance of the motor vehicle pollution control device or system.
Health and Safety Code § 43000:
43001. The provisions of this part shall not apply to:
(a) Racing vehicles.
As the aforementioned code sections outline, it is against the law to operate or use a vehicle on public streets or highways with modified, altered, or disconnected motor vehicle pollution control devices. This may include but is not limited to, Evaporative Fuel Controls, Catalysts, DPF, PTOX, PCV Systems, Exhaust Gas Recirculation Systems, Oxygen Sensors, Thermostatic Air Cleaners, Air Intake Systems, Fuel Injectors, Regulators, Adjustable Cam Gears, ECU Programming, Mapping, or other Computer Modifications. Air Pumps, Air Injection, Timing, and any other Emission System Modification(s).
Purchaser acknowledges and certifies to Red Mist Racing, LLC, that Purchasers vehicle will only be used for racing applications or off road vehicle use only. Purchaser requests these modifications for the purpose of enhancing the vehicle for competitive Racing Applications and will not use this vehicle on public streets or highways. Purchaser agrees to indemnify Red Mist Racing, LLC, all employees, officers, owners, and subsidiaries for any civil or criminal liability arising out of use of Purchasers vehicle on public streets or highways as Purchaser has been duly notified of the laws and regulations regarding disconnecting, alteration, or modification of a vehicle’s pollution control devices. Purchaser understands and has been advised the driving of a vehicle on public streets or highways could result in criminal or civil penalties.
All sales, price drops or special pricing adjustments on our product pricing are not retroactive. If we put an item on sale or announce a sale after a purchase is already complete, then we do not offer refunds or retroactive price changes.
Red Mist Racing, LLC accepts all major credit cards including: Visa, MasterCard, Discover, and AmericanExpress. For certain orders placed with AmericanExpress, additional verification may be required before your order is shipped.
We have very strong credit card fraud prevention measures in place on our website and through our credit card processing merchant. If you are having trouble placing your transaction through our website, especially if you are an international customer, it may be because your bank does not store the proper type of information required to match up with the address verification service of our credit card merchant. In these situations, sometimes PayPal will work as a valid payment method. If you continue to have problems, please contact us so we can verify your credit card information against the address verification service of our credit card merchant.
JH Motorsports also accepts payment via PayPal through our website. PayPal provides a great means for customers to pay merchants for goods quickly while allowing both parties to be protected from fraud. PayPal calls this Buyer and Seller Protection. In order to help merchants comply with these protections, PayPal has laid out three different levels of protected transactions: Fully Eligible, Partially Eligible, and Not Eligible.
Red Mist Racing, LLC will ship items paid for from a Fully Eligible transaction as soon as parts are available.
For orders paid for with a Partially Eligible transaction, Red Mist Racing, LLC will only ship to the address on your PayPal account using a delivery method that requires a signature to be delivered and we may wait 24 – 48 hours to ship the order.
Finally, Red Mist Racing, LLC will not ship any orders that are paid for by a Not Eligible Transaction until we can contact the seller and further verify the payment method with PayPal. These orders may be subject to a delay of 48 – 72 hours.
PayPal has very strict requirements on which type of transactions fall into each these categories and they are not able to be modified by Red Mist Racing, LLC once the transaction is received. There are certain steps that you can take as a PayPal account holder to further verify your information with PayPal and increase the strength of your transaction capabilities. Please contact PayPal for this information.
PayPal does not refund transaction fees. As a result ANY AND ALL REFUNDS FOR ANY REASON will be for the purchase price minus any transaction fees collected by PayPal.
Red Mist Racing, LLC and its partners or affiliates shall not be liable for any consequential, incidental and contingent damages arising from, but not limited to, the sale, transportation, installation, use, or repair of its products. The customer shall be responsible for selecting a reputable installer familiar with the installation of performance aftermarket parts. It is also recommended that your shop carries current liability insurance to cover any damage that may arise through installation of Red Mist Racing, LLC (RMR) parts on your vehicle. RMR’s listing and/or verbal recommendation of facilities shall not constitute grounds for any liability. Notwithstanding any other provision of this agreement, RMR’s maximum combined liability shall be limited to the payments made by the customer under this agreement for the specific product that caused the alleged damages.
Red Mist Racing, LLC (RMR) strives to provide accurate product, pricing, and stocking information. Due to the fact that we sell 1000s of items, often times getting the same item from several different suppliers, we cannot confirm the final price or availability of an item until after an order has been received. In the event that an item is listed at an incorrect price, with incorrect product information, or listed at the incorrect stocking level, RMR will make every effort to notify you of this discrepancy as soon as possible.
If an item is listed at the incorrect price, we will place your order on hold and contact you for information on how you would like to proceed with your order.
If an item is out of stock, you will be notified within 24 hours of placing your order with an estimated time of when your ordered item(s) will be back in stock and/or ready to ship. We will do our best to “partial ship” orders that contain a combination of in-stock and out-of-stock items but will do so at our discretion. In certain situations, the customer may be responsible for additional shipping costs.
RMR will make every effort to meet the specified demands of our customers when speaking to our Sales and Customer Service Associates on the phone, through email, or other electronic means. If you need parts from your order within a certain time frame, let us know in advance. We will do our best to verify stocking levels and help select a shipping method that meets your needs. Unless specifically mentioned by a RMR sales and customer service associate that an item is in stock and will ship right away, shipping delays that are the result of an item being out of stock shall not constitute grounds for a refund.
Items that are listed as “On Backorder” after an order is received by RMR or as stated by a sales and customer service associate will be shipped as soon as they become available. In order to secure the soonest available part, an order may require pre-payment. Backordered items that are paid for first will receive product first. If you have any questions regarding the status of an order or the availability of parts, please do not hesitate to contact us at email@example.com
Prices and availability are subject to change without notice.
Weights and horsepower claims are subjective and accurate based on the equipment we use. We are not responsible for inaccuracies as compared to customer’s individual results due to such variables with scale calibration and/or dynamometer calibration.
All performance parts sold on redmistracing.com are intended for off-road use only.
All special order items must be paid for in full, in advance of an order being processed. Special order items are not eligible for return and are non-refundable. Special order items include, but are not limited to: Fabricated, special order items such as exhaust components, clutches, transmission coolers, hose relocation kits and custom-ordered wheels. Any product that is made to order falls in this category, those with a fabrication lead-time, any item not listed on our website ordered on your behalf, any item with customizable options, or any other item listed on the website as a Special Order Item. All items not manufactured by Red Mist Racing, LLC (RMR) are subject to that manufacturers policies on returns and special order items. It is up to the purchaser to research and look up the manufacturer policies and by purchasing an item through Red Mist Racing, LLC, redmistracing.com, the customer agrees to these policies.
All payments are made in USD. Foreign currency equivalent is determined by your creditor or bank and may include surcharges. Shipping charges and any special handling charges will be added to the total. All duties and taxes applicable on the purchase are the responsibility of the customer. You shall keep a proof of your payment of duties and taxes and provide us with a copy when requested. You hereby grant the right to Red Mist Racing, LLC. to charge any unpaid duties and taxes presented to us by the shipper on your behalf. This includes, but is not limited to a flat $30 processing fee.
If you receive a package that appears to have been opened and/or resealed please note that your customs bureau has most likely opened your shipment as part of the normal inspection process. If parts appear to have been damaged or are missing, please refer to the shipping and delivery, damaged items section above and contact Red Mist Racing, LLC immediately. We have no control over customs and the amount of time it takes for a product to clear and it will vary greatly by country and economic conditions.
All equipment is sold under the presumption that the purchaser will use it in accordance with applicable federal and state laws. Parts should be used in a manner that is safe and shall discontinue its use as conditions warrant. Red Mist Racing, LLC (RMR) recommends that the installation of mechanical or electrical parts be performed by qualified, trained professionals. Improperly installed products may lead to unsafe and unreliable conditions. Equipment shall never be installed or used in a manner where it may interfere with safety equipment. Do not install parts in the path of the airbag system or that hinder the function of seat belts. RMR products can be broken when excessive force is applied or disassembled. Components can become loose from vibration or heat. It is up to the customer to inspect and maintain the vehicle and components in good working order.
Red Mist Racing, LLC (RMR) does not imply that your new car warranty will remain in effect after installing parts purchased from RMR. However, several Federal statutes are in place to protect you. You can read about them at: http://www.sema.org
Red Mist Racing, Inc. (RMR) is available via phone or text at (239) 253-8997 or via email at firstname.lastname@example.org Monday thru Friday from 9:00am to 6:00pm, Central time. RMR highly recommends professional installation by a qualified automotive technician or electrician if applicable. Please review support documentation included with your order . Please contact us to find out if we offer support documentation if you have not received it.
Red Mist Racing, LLC (RMR) agrees to provide all reasonable methods to resolve any disputes or discrepancies. The customer agrees to contact us within 48 hours of any dispute. The customer also acknowledges and agrees that as the Authorized User or the Cardholder you will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without obtaining a special confirmation number from us to verify that you provided us with the opportunity to resolve the claim or dispute, even if we were unable to provide a resolution.
Red Mist Racing, LLC (RMR) sells valuable merchandise provided by 3rd party vendors for the benefit of our customers. Such items may be shipped from a different warehousing location and may arrive in a separate package. Availability of such items may be limited and items may be backordered from time to time. Please contact our Sales and Customer Service Associates if you fail to receive such items in a timely manner. The policy for shipping damages on these products or services is the same as above.
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our Accounting and Fraud Avoidance Department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled due to a refusal to process the order on behalf of JH Motorsports, Inc. after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
Red Mist Racing, LLC (RMR) does not store any credit card information in our database, it is only relayed to our merchant account provider via Secure Socket Layer (SSL) and immediately purged from the system. As part of our dedication to your protection, we have measures in place for the site that constantly monitor, track, and document attempts to access any area of our website. In secure areas of our site, we have countermeasures in place that will prevent your un-authorized access and track your IP address. Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
Violations of system or network security may result in civil or criminal prosecution. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from RMRotorsports.com on this Site and other than generally available third party web browsers (e.g., Chrome, Netscape Navigator, Firefox, Safari, Abra, Microsoft Explorer, Yahoo!, bing, etc…).
This site and all its contents are intended solely for personal and non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site, our facebook page, or our YouTube page for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, the site or any related software.